Franchising, retail, business
01/05/2016
A delivery man was seen outside the five-star hotel with a two large boxes of medium cut chips - which the hotel insisted on Sunday were for the staff, not guests.
This came after a guest previously posted online that they were served 'the worst French fries in fifty years' at the hotel's Rivoli Bar.
The Sun on Sunday were tipped off about the TripAdvisor user's disappointed review of her meal.
'What a travesty to serve cold, under cooked chips-chunky, pasty finger sized chips not straw like, golden French fries with the meal!' the reviewer wrote.
While she was positive about the venue,she was unsure about the chips.
And when the newspaper investigated the claims further, they saw the McCains delivery being made.
A catering-sized box of McCains chips cost £35, while in the Rivoli bar a single portion will set a guest back £6.
Rooms in the opulent hotel can cost well over £1,000 per night and a suite as much as £10,000 a night.
The Rivoli Bar is a glamour drinking hole decorated in tonnes of gold,' the guest wrote in early 2014.
'I ordered the Steak Tartare with French Fries which is very impressively prepared at your table and it was sublime.
'I didn't like to complain as I was celebrating with a friend. But at £32 it was a disgrace.'
The London institution has been open since 1906 and prides itself on being 'the world's greatest hotel'.
A spokeswoman for the Ritz told the Sun on Sunday: 'At The Ritz London in The Rivoli Bar, The Ritz Restaurant, William Kent House at The Ritz and Room Service, our guests enjoy hand-cut fresh potato chips, cooked to order.
'McCain chips are only served in our employee restaurant, where they are enjoyed by all.'
The MailOnline has reached out to the Ritz for comment.
Fonte:http://www.dailymail.co.uk/news/article-3568173/Putting-chipz-Five-star-Ritz-Hotel-takes-delivery-McCain-frozen-fries-hotel-insists-feed-staff-not-customers.html