Franchising, retail, business
09/07/2016
Our people work faster, our business processes run smoothly, our customers are happy. Now we are confident we made the right decision with Microsoft Dynamics and LS Retail.”
George Kyprianou, Commercial Director, Voici La Mode
About company
Voici La Mode is a Cypriot based franchisee of the world-renowned brands Marks & Spencer, Marks & Spencer HOME Store, and the French menswear trademark Celio. It was founded as a family business in the early 1950’s to become a holding company operating 10 stores with a total retail space of more than 10 000 sq.m., and running 2 distribution centers serving the needs of the outlets countrywide.
The Business Case
For many years, Voici La Mode used to work with a variety of separate software applications provided by local vendors - MS-DOS based programme for POS activities; a stand-alone Accounting and Warehouse application; Excel spreadsheets for Purchasing and Replenishment duties; even paper databases were used for а large number of Warehouse operations. All the applications were not integrated and this meant a lot of mistakes and incorrect data.
There were many drawbacks of the old software. Among the major ones were the limited promotional and loyalty program opportunities provided, and the hitches observed in the Purchasing process. The latter required the management of Voici La Mode to carry out the planning of items and quantities several months prior delivery. All activities and data had to be assembled and stored in Excel spreadsheets. Then, orders had to be submitted to Marks & Spencer UK via web portal, so that the franchiser would be able to plan capacities and streamline the manufacturing process.
Many warehouse operations would also present challenges and although there was an enormous volume of stock processed on a daily basis (from reception of goods, through their movement along different zones, to their actual shipment), most of the activities were still tackled on paper - a time and resource consuming job.
Voici La Mode knew that their expanding business demanded a new, contemporary software platform. Having this in mind, they turned to PhoenixPro – a leading Cyprus-based consulting company. Through close cooperation, they came up with an extensive RFP (Request for proposal), describing in detail every business aspect. Voici La Mode decided on Microsoft Dynamics NAV and LS Retail to comprehensively cover all the requirements of the retailer.
For an implementation partner, over several other solution vendors, was preferred Intelligent Systems due to the excellent industry knowledge and experience with LS Retail.
Fonte:http://www.isystems.bg/en/info/resources/marks-&-spencer-and-celio-stores-in-cyprus-run-successful-business-with-ls-retail
L’idea di creare un blog giornaliero per il mondo del retail nasce grazie ai continui feedback positivi che riceviamo dalle notizie condivise attraverso diversi canali.
Rivolto a tutte le tipologie di distribuzione presenti sul mercato: dal dettaglio ai grandi mall, dal commercio locale e nazionale alle catene di negozi internazionali, investitori, ai nostri fedeli clienti e chiunque altro è realmente interessato allo studio e all'approfondimento su ciò che guida il comportamento dei consumatori. E' anche un blog per tutti coloro i quali lavorano già nel mondo del Retail.
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Ospitato sul sito della BRD Consulting, che da decenni lavora nel mondo distributivo Italiano ed Internazionale, il blog Store in & out riguarderà il business, i marchi e i comportamenti d'acquisto propri di alcune delle più grandi aziende.
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